Support
OHPAH is built by a small team, and support goes to a person rather than a queue. Write to us with what happened and we will work it out with you.
Contact
Email contact@ohpah.app. If you are writing about your own account, send it from the address on that account — it is how we know the request is yours before we touch anything.
If you still have the app installed, Settings has a Send Feedback option that reaches the same people and arrives already tagged with your account, which saves a round trip.
What to send
Send us what you were doing, what you expected, and what happened instead. Your device and app version help more than anything else — they are the difference between us reproducing it and guessing at it.
Tap “Forgot password?” on the sign-in screen first; it sends a reset to the address on your account. If the email never arrives, or the address on the account is one you no longer control, write to us and say so.
Tell us the date and roughly the time, and what it should have said. Your record is the point of the product, so a wrong entry in it is a real bug and we treat it as one.
You do not need us for that — you can do it yourself, and you can do it without the app installed. The deletion page walks both routes.
Report it to security@ohpah.app, which is the address published in our security.txt. Please give us a chance to fix it before disclosing it publicly.
Partnership questions are not support questions and go somewhere different — the Departments and Partners pages explain how we work with organizations, and both have a way to start a conversation.
Also here
A person reads every one.
Email contact@ohpah.app